[SML] Modern customer service
Jerry Durand
jdurand at interstellar.com
Thu Dec 24 06:02:49 UTC 2015
I recently ordered three of a cheap product and when they arrived, two
didn't work. Grump. I opened them up and found basic assembly errors
in the two bad ones so I took close up pictures of the innards of the
one that worked and the two that didn't. I then fixed the two bad
units. Since the marketplace guarantees everything their sellers ship,
I sent the pictures with an explanation of the assembly errors with a
request for half the money back. I explained that I fixed them but the
repair effort was more than they're worth, I just wanted them working now.
Just got back a reply, they can't take pictures as evidence, ONLY
videos. {head on keyboard} So, I just made a 100 MB video pointing the
camera at my computer screen while pointing at each problem and
explaining in small words what the problems are. Hopefully they can
understand this. Maybe I should have shaken the camera so they'd have
more movement to keep them awake.
--
Jerry Durand, Durand Interstellar, Inc. www.interstellar.com
tel: +1 408 356-3886, USA toll free: 1 866 356-3886
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