[SML] LEX Quality Discrepancies

[NODEraser]

Quick update: Yesterday, we loaded up about 40 of the distros to be
sent back to Lex; even though the manufacturing date was 2-3 years
ago, they are paying the freight costs and are going to inspect and
repair the units. Hopefully, everything goes well and the issues are
rectified--so far, we have been pleasantly surprised with the
attention to detail afforded by the company.

The program that directed the adoption of these particular units would
be an interesting study in project management; it seems that a lot of
the design factors were requested by people who've never actually used
such equipment before, and aren't familiar with the generators and
powered equipment that it will be connected to. Think of the old
customer expectations vs. engineering vs. management vs. sales
scenario. Fortunately, the manufacturer (Lex) is standing behind their
products, even when the people who ordered/mandated their use aren't.

On Thu, Oct 26, 2017 at 1:18 PM, NODEraser <noderaser at gmail.com> wrote:
> Thanks for the contact info; I sent a rather lengthy email in to Mr.
> O'Keefe at Lex this morning. Hopefully we'll hear back; I don't know
> if we can get a complete resolution at this point but I thought it was
> important to at least provide some feedback on the quality issues we
> experienced. From my years in the production industry, I've come to
> know Lex Products as quality gear; hence my disappointment when this
> situation was brought to my attention. If the problems we experienced
> locally extend to all of the other recipient units, that would
> definitely be cause for concern.
>
>
> --
> [Greg Bennett]
> -Independent Carpenter, Electrician & Lighting Designer
> -Purveyor of Classic Apple & Macintosh Gear
> http://www.hsiprodsvcs.com/
> http://www.macshack.us/



-- 
[Greg Bennett]
-Independent Carpenter, Electrician & Lighting Designer
-Purveyor of Classic Apple & Macintosh Gear
http://www.hsiprodsvcs.com/
http://www.macshack.us/