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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I asked our Box Office manager, since we recently left 1 service provider, and started with another in August 2014.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Our Box Office Manager says:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">The succinct answer I think you’re looking for is that Audienceview puts us in greater control on a number of levels.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">On a ticketing side, it gives us greater control of how revenue comes in, what revenue comes in, and an overall better customer experience, as
it’s the Chan Centre. <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">From a marketing perspective, we’re finally able to do in-house Customer Relationship Management for the first time, which is something they’ve
been clamouring for for a while. <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">From an overall business perspective, because it’s web based, we’re able to be more agile in how we sell tickets, and where, which will allow the
Chan Centre to do ticketing for the Faculty of Arts, and other units on campus.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">The programs that made the short list were:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">AudienceView<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Patron Technology<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Ticketforce<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">And TicketMaster<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">(TicketMaster was our previous ticketing system as well.)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D">Andrew M. Riter<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D">Assistant Technical Director / Head Lighting Technician<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:8.0pt;font-family:"Verdana","sans-serif";color:#1F497D">604-822-2372<o:p></o:p></span></p>
<p class="MsoNormal"><a href="mailto:Andrew.riter@ubc.ca"><span lang="EN-US" style="font-size:8.0pt;font-family:"Verdana","sans-serif"">Andrew.riter@ubc.ca</span></a><span lang="EN-US" style="font-size:8.0pt;font-family:"Verdana","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Stagecraft [<a href="mailto:stagecraft-bounces@theatrical.net">mailto:stagecraft-bounces@theatrical.net</a>]
<b>On Behalf Of </b>SS via Stagecraft<br>
<b>Sent:</b> Tuesday, February 03, 2015 9:39 AM<br>
<b>To:</b> Stagecraft<br>
<b>Subject:</b> [SML] Box Office/Ticketing Software<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Hey gang, not a tech/design related question, so my apologies in advance. But I was hoping those of you who might be "one man armies", or have close ties with your Front of House staff, might be able to help
out real quick.<o:p></o:p></p>
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<p class="MsoNormal">What Ticketing/Box Office software/companies might your venue be using? Overall opinion? And in brief, if there is anything standout (positive or negative) about the product/services/features, please do include in your response.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Thank you kindly.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">-SS<br>
"Be careful when you play Scrabble. It is possible you may lose an I."<br>
<br>
<br>
<o:p></o:p></p>
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