<div dir="ltr"><div><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)" lang="EN-US"><i>From
 an overall business perspective, because it’s web based, we’re able to 
be more agile in how we sell tickets, and where, which will allow the
 Chan Centre to do ticketing for the Faculty of Arts, and other units on
 campus.</i><br><span style="color:rgb(0,0,0)"><br></span></span></div><span style="font-size:11pt;font-family:"Calibri","sans-serif";color:rgb(31,73,125)" lang="EN-US"><span style="color:rgb(0,0,0)">What happens if you lose internet access?</span><br><br></span><div class="gmail_extra"><br clear="all"><div><div class="gmail_signature"><div dir="ltr"><div><div dir="ltr">-Phil<br><br>"Quini, quidi, quici" - I came, I saw, I played a little quidditch. <br><br><br></div></div></div></div></div>
<br><div class="gmail_quote">On Thu, Feb 5, 2015 at 3:03 PM, Riter, Andrew via Stagecraft <span dir="ltr"><<a href="mailto:stagecraft@theatrical.net" target="_blank">stagecraft@theatrical.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">





<div link="blue" vlink="purple" lang="EN-CA">
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">I asked our Box Office manager, since we recently left 1 service provider, and started with another in August 2014.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Our Box Office Manager says:<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d" lang="EN-US">The succinct answer I think you’re looking for is that Audienceview puts us in greater control on a number of levels.
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d" lang="EN-US">On a ticketing side, it gives us greater control of how revenue comes in, what revenue comes in, and an overall better customer experience, as
 it’s the Chan Centre. <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d" lang="EN-US">From a marketing perspective, we’re finally able to do in-house Customer Relationship Management for the first time, which is something they’ve
 been clamouring for for a while. <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d" lang="EN-US">From an overall business perspective, because it’s web based, we’re able to be more agile in how we sell tickets, and where, which will allow the
 Chan Centre to do ticketing for the Faculty of Arts, and other units on campus.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">The programs that made the short list were:<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">AudienceView<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Patron Technology<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Ticketforce<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">And TicketMaster<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">(TicketMaster was our previous ticketing system as well.)<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1f497d" lang="EN-US">Andrew M. Riter<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1f497d" lang="EN-US">Assistant Technical Director / Head Lighting Technician<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1f497d" lang="EN-US"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Verdana","sans-serif";color:#1f497d" lang="EN-US"><a href="tel:604-822-2372" value="+16048222372" target="_blank">604-822-2372</a><u></u><u></u></span></p>
<p class="MsoNormal"><a href="mailto:Andrew.riter@ubc.ca" target="_blank"><span style="font-size:8.0pt;font-family:"Verdana","sans-serif"" lang="EN-US">Andrew.riter@ubc.ca</span></a><span style="font-size:8.0pt;font-family:"Verdana","sans-serif";color:#1f497d" lang="EN-US"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<div style="border:none;border-left:solid blue 1.5pt;padding:0in 0in 0in 4.0pt">
<div>
<div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"" lang="EN-US">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"" lang="EN-US"> Stagecraft [<a href="mailto:stagecraft-bounces@theatrical.net" target="_blank">mailto:stagecraft-bounces@theatrical.net</a>]
<b>On Behalf Of </b>SS via Stagecraft<br>
<b>Sent:</b> Tuesday, February 03, 2015 9:39 AM<br>
<b>To:</b> Stagecraft<br>
<b>Subject:</b> [SML] Box Office/Ticketing Software<u></u><u></u></span></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt">Hey gang, not a tech/design related question, so my apologies in advance. But I was hoping those of you who might be "one man armies", or have close ties with your Front of House staff, might be able to help
 out real quick.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">What Ticketing/Box Office software/companies might your venue be using? Overall opinion? And in brief, if there is anything standout (positive or negative) about the product/services/features, please do include in your response.<u></u><u></u></p>
</div>
<div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt">Thank you kindly.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt">-SS<br>
"Be careful when you play Scrabble. It is possible you may lose an I."<br>
<br>
<br>
<u></u><u></u></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>

<br>____________________________________________________________<br>
For list information see <<a href="http://stagecraft.theprices.net/" target="_blank">http://stagecraft.theprices.net/</a>><br>
Stagecraft mailing list<br>
<a href="mailto:Stagecraft@theatrical.net">Stagecraft@theatrical.net</a><br>
<a href="http://theatrical.net/mailman/listinfo/stagecraft_theatrical.net" target="_blank">http://theatrical.net/mailman/listinfo/stagecraft_theatrical.net</a><br></blockquote></div><br></div></div>