<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div>I just want to say thanks for the post; it's always great to be reminded how good customer service can be in our industry.<br><br>Sent from my iPhone</div><div><br>On Oct 28, 2015, at 11:19 AM, Andy Lang via Stagecraft <<a href="mailto:stagecraft@theatrical.net">stagecraft@theatrical.net</a>> wrote:<br><br></div><blockquote type="cite"><div><div dir="ltr"><div class="markdown-here-wrapper" style=""><p style="margin:0px 0px 1.2em!important">On Wed, Oct 28, 2015 at 2:13 PM Jon Ares via Stagecraft <a href="http://mailto:stagecraft@theatrical.net">stagecraft@theatrical.net</a> wrote:</p>
<p style="margin:0px 0px 1.2em!important"></p><div class="markdown-here-exclude"><p></p><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">That said, I appreciate seeing the response(s) on-list, as I have seen<br>
this happen, as well....</blockquote><p></p></div><p style="margin:0px 0px 1.2em!important"></p>
<p style="margin:0px 0px 1.2em!important">In that case, you should email us as well when you have the problem, so we can help! Sometimes cases that seem the same have very different causes, and you’ll get the best, fastest, most accurate answer by reaching out directly to us :-D</p><p style="margin:0px 0px 1.2em!important">Not to mention that there's often some back and forth involved with sending logs, workspaces, etc that aren't really suited to sending to an entire email list!</p>
<p style="margin:0px 0px 1.2em!important">-Andy</p>
<p style="margin:0px 0px 1.2em!important">—<br>Andy Lang<br><a href="http://twitter.com/SoundGuyAndy">@SoundGuyAndy</a><br><a href="mailto:support@figure53.com">support@figure53.com</a> </p>
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