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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext">Good. Get me their number! I have a package that has been “On the truck for delivery” every day since Dec 2.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext">At the close of business, about 7:01pm, it converts to “Rescheduled for next business day”.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext">Saturday I had the UPS customer service call to say it was on the truck and out for delivery. He promised to keep an eye on it to make sure I received it
and would call me back. Guess what… no package, no call.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext">Barney Simon<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext">Joseph C. Hansen Co., Inc.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext">201-222-1677<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext">FAX: 201-222-1699<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext"> Stagecraft [mailto:stagecraft-bounces@theatrical.net]
<b>On Behalf Of </b>Jerry Durand via Stagecraft<br>
<b>Sent:</b> Monday, December 12, 2016 1:53 PM<br>
<b>To:</b> Stagecraft <stagecraft@theatrical.net><br>
<b>Cc:</b> Jerry Durand <jdurand@interstellar.com><br>
<b>Subject:</b> [SML] shipping<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Just had a call from a UPS billing person who's thinking. !!
<br>
<br>
On Dec 1st I dropped off an overnight package, it was scanned and I got a receipt.<br>
<br>
On December 2nd it wasn't delivered, tracking only showed the original scan. I filed a Lost Package report and the package was finally scanned again that evening.<br>
<br>
Their tracking now showed "on time" delivery for Monday the 5th.<br>
<br>
Nope, not going to fly with me, not for overnight prices. I filed a refund request.<br>
<br>
Now comes the call. The person said she sees the request was denied but it didn't make any sense to her, so she called to verify things.
<br>
<br>
It seems that UPS doesn't count a package as shipped until the DRIVER scans it but during holiday season he just loads up the truck and doesn't scan anything until it's unloaded, whenever that is. So a Next Day package is sitting there waiting for someone
to notice it. The receipt you get doesn't actually count for anything.<br>
<br>
The UPS person said she was marking this as a valid refund and seeing if she can get it through as that just doesn't sound right to her.<br>
<br>
<br>
<br>
</span><o:p></o:p></p>
<pre>-- <o:p></o:p></pre>
<pre>Jerry Durand, Durand Interstellar, Inc.<o:p></o:p></pre>
<pre><a href="http://www.interstellar.com">www.interstellar.com</a><o:p></o:p></pre>
<pre>tel: +1 408 356-3886<o:p></o:p></pre>
<pre>@DurandInterstel<o:p></o:p></pre>
<pre><o:p> </o:p></pre>
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