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<font face="Arial">Just had a call from a UPS billing person who's
thinking. !! <br>
<br>
On Dec 1st I dropped off an overnight package, it was scanned and
I got a receipt.<br>
<br>
On December 2nd it wasn't delivered, tracking only showed the
original scan. I filed a Lost Package report and the package was
finally scanned again that evening.<br>
<br>
Their tracking now showed "on time" delivery for Monday the 5th.<br>
<br>
Nope, not going to fly with me, not for overnight prices. I filed
a refund request.<br>
<br>
Now comes the call. The person said she sees the request was
denied but it didn't make any sense to her, so she called to
verify things. <br>
<br>
It seems that UPS doesn't count a package as shipped until the
DRIVER scans it but during holiday season he just loads up the
truck and doesn't scan anything until it's unloaded, whenever that
is. So a Next Day package is sitting there waiting for someone to
notice it. The receipt you get doesn't actually count for
anything.<br>
<br>
The UPS person said she was marking this as a valid refund and
seeing if she can get it through as that just doesn't sound right
to her.<br>
<br>
<br>
</font>
<pre class="moz-signature" cols="72">--
Jerry Durand, Durand Interstellar, Inc.
<a class="moz-txt-link-abbreviated" href="http://www.interstellar.com">www.interstellar.com</a>
tel: +1 408 356-3886
@DurandInterstel
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