<html><head><meta http-equiv="Content-Type" content="text/html; charset=UTF-8"></head><body dir="auto"><div dir="auto">I have connected Jeff with a colleague at VW.</div><div dir="auto"><br></div><div dir="auto"><br></div><div dir="auto"><br></div><div id="composer_signature" dir="auto"><meta http-equiv="Content-Type" content="text/html; charset=UTF-8"><span style="font-family: sans-serif;">Joe Golden</span><br style="font-family: sans-serif;"><span style="font-family: sans-serif;">Gallagher Staging</span><div>657-529-3132</div><div><span style="font-family: sans-serif;">951-264-8401</span></div><div><span style="font-family: sans-serif;">Sent from my Android device. Please excuse my brevity and typos.</span></div></div><div dir="auto"><br></div><div><br></div><div align="left" dir="auto" style="font-size:100%;color:#000000"><div>-------- Original message --------</div><div>From: Jeff Forbes via Stagecraft <stagecraft@theatrical.net> </div><div>Date: 10/21/23 11:09 AM (GMT-08:00) </div><div>To: Stagecraft <stagecraft@theatrical.net> </div><div>Cc: Jeff Forbes <jforbes1956@gmail.com> </div><div>Subject: [SML] VectorWorks customer service (or lack of) </div><div><br></div></div>Rumor has it that there is an update to VectorWorks 2024, but so far I haven’t been able to install it. When I click on “check for updates" in the menu bar I get a message that says “Product update check failed” and a suggestion that I check my internet connection. That last is sort of a no- brainer since I’ve been poking around the VectorWorks web site looking for an alternate download option.<br><br>Emails to tech support go unanswered, which is not surprising since I don’t recall ever getting a reply from tech support at any time in the past 15 or so years. I’ve always had better luck with my local area network of fellow users here in PDX. <br><br>Anyone here have any suggestions as to how I can update the software? Is it even worth it? <br><br>TIA,<br><br>Jeff Forbes<br>jforbes1956@gmail.com<br><br><br><br><br>____________________________________________________________<br>For list information see <http://stagecraft.theprices.net/><br>Stagecraft mailing list<br>Stagecraft@theatrical.net<br>http://theatrical.net/mailman/listinfo/stagecraft_theatrical.net<br></body></html>