[SML] shipping

[Barney Simon]

Good.  Get me their number!  I have a package that has been “On the truck for delivery” every day since Dec  2.
At the close of business, about 7:01pm, it converts to “Rescheduled for next business day”.

Saturday I had the UPS customer service call to say it was on the truck and out for delivery.  He promised to keep an eye on it to make sure I received it and would call me back.  Guess what… no package, no call.

Barney Simon
Joseph C. Hansen Co., Inc.
201-222-1677
FAX: 201-222-1699

From: Stagecraft [mailto:stagecraft-bounces at theatrical.net] On Behalf Of Jerry Durand via Stagecraft
Sent: Monday, December 12, 2016 1:53 PM
To: Stagecraft <stagecraft at theatrical.net>
Cc: Jerry Durand <jdurand at interstellar.com>
Subject: [SML] shipping

Just had a call from a UPS billing person who's thinking.  !!

On Dec 1st I dropped off an overnight package, it was scanned and I got a receipt.

On December 2nd it wasn't delivered, tracking only showed the original scan.  I filed a Lost Package report and  the package was finally scanned again that evening.

Their tracking now showed "on time" delivery for Monday the 5th.

Nope, not going to fly with me, not for overnight prices.  I filed a refund request.

Now comes the call.  The person said she sees the request was denied but it didn't make any sense to her, so she called to verify things.

It seems that UPS doesn't count a package as shipped until the DRIVER scans it but during holiday season he just loads up the truck and doesn't scan anything until it's unloaded, whenever that is.  So a Next Day package is sitting there waiting for someone to notice it.  The receipt you get doesn't actually count for anything.

The UPS person said she was marking this as a valid refund and seeing if she can get it through as that just doesn't sound right to her.




--

Jerry Durand, Durand Interstellar, Inc.

www.interstellar.com<http://www.interstellar.com>

tel: +1 408 356-3886

@DurandInterstel


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