[SML] Oh great SML mind...

[Mt. Angel Performing Arts Center]

Jerry,

I've been getting nags from Paypal about updating the app on my phone or 
everything would go into the weeds, but the drop dead date is June 30 so 
that may or may not be relevant to your situation.

Maybe try updating your device's app and see if that does anything?

Carla

On 6/22/2016 3:34 PM, Jerry Durand via Stagecraft wrote:
> In a bit of a Catch-22 here...
>
> I tried logging into our business PayPal account today, entered my
> account name and password and it asked for the 6 digit security code as
> normal.  I got the code from the device and entered it.  Bzzzzt!  Error,
> get a new code.  Repeat a few times, now it says I tried too many times,
> contact them.
>
> I've called a couple of times, their operators do not have any idea what
> a security device is, all they know is you enter your user name and
> password, they have no instruction that some of us have two-factor security.
>
> Can't e-mail PayPal, you have to log in to do that and if I could log in
> I wouldn't need to contact them.
>
> Is there an e-mail address or phone number for someone far enough up the
> food chain that they might have a glimmer of possibility of maybe
> comprehending that my account needs more than just a password?
>
> --
> Jerry Durand, Durand Interstellar, Inc.  http://interstellar.com
> tel: +1 408 356-3886, USA toll free: 1 866 356-3886
>
>
>
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