[SML] ETC Color Source SPOT & PAR unit repair

[Ford Sellers]

Hi Steven,
I would be very surprised if ETC had a batch issue, and was not covering the repairs.
Reach out to them Directly, and explain what you’ve heard.  If it is really a batch issue, and they are already aware of it, they may even cover the shipping, as the products have a known defect.
-Ford
~ANY OPINIONS SHARED ARE SOLELY MY OWN, AND DO NOT REFLECT THE POLICIES OF MY EMPLOYER

From: Stagecraft <stagecraft-bounces at theatrical.net> On Behalf Of Steven Mclean via Stagecraft
Sent: Friday, July 9, 2021 8:26 PM
To: Stagecraft Mailing List <stagecraft at theatrical.net>
Cc: Steven Mclean <stevenjmclean at gmail.com>
Subject: Re: [SML] ETC Color Source SPOT & PAR unit repair

I have received some confused correspondence from ETC/Barbizon concerning my ColorSource SPOT & PAR units.

 One earlier  email stated that the repair would be around $500 (if it was to be more they would contact me) once I shipped the units to Wisconsin.  Since then, I have gotten emails from various other sources indicating that the units ARE under warranty & the only cost would be shipping TO Wisconsin (that ETC would ship them back)  & another suggesting that I reach out to the ETC support again.  We will see.  I have instructions for ordering shipping boxes in order to send them, but the whole process seems Byzantine (or maybe Baroque--  :-)

Meanwhile, the house circuits are "sprinkled" throughout the ceiling of the venue and are non-dimmed.  I only know the breaker panel location for a few of them (because the operators of the associated restaurant were wont to turn them off randomly last year & that led to identifying breakers in panels that needed to be labeled as "DO NOT TURN OFF".

On Fri, Jul 9, 2021 at 2:47 PM George Davidson via Stagecraft <stagecraft at theatrical.net<mailto:stagecraft at theatrical.net>> wrote:
Something is not sitting right with this

the colorsource series all have 5 year warranties on the fixture, with 10 years on the LED array

If ETC is charging for repair, then i suspect there is an external cause to the failures


George
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Steven J McLean
515-480-8461
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