[SML] Ion Xe - doesn't always fire up both monitors

[Riter, Andrew]

Really dumb possible solution.....
Are the cables tightly seated in the video connections?  Is that why the console isn't always seeing a monitor?

Andrew M. Riter
Chan Centre

604-808-2033 (working from home)

-----Original Message-----
From: Stagecraft <stagecraft-bounces at theatrical.net> On Behalf Of Jon Ares via Stagecraft
Sent: Monday, May 24, 2021 9:18 AM
To: Stagecraft Mailing List <stagecraft at theatrical.net>
Cc: Jon Ares <jonares at arescreative.com>
Subject: [SML] Ion Xe - doesn't always fire up both monitors

[CAUTION: Non-UBC Email]

This is driving me crazy.... 50% of the time, my brand-new Ion Xe20 doesn't light up both monitors... or doesn't see one, or whatever is going on under the hood (stoopid Windoze).... sometimes it's the left monitor, sometimes the right....  and of course it thoroughly screws up the tabs layout....  sometimes there's no 'shutdown' available...
hitting the (soft) power button won't show the shutdown options (because maybe it's sending it to the dark monitor?) - my only recourse is to reboot (over and over) using the hard power switch on the back (which brings up the "you really should shut down correctly,
idiot")....   but rebooting over and over seems to be the only way to
get both monitors working.

The screens are the Dell touch screens ETC sells with the board, so it's all "genuine" hardware...  I don't have this problem with my brand-new Element 2 (same monitors, or different monitors).... so I don't think it's the monitors... just Windoze not "seeing" one of the monitors...?  I always start up with the monitors in the same state:
powered "on," but in its sleep or low power mode.

Theories? Similar experiences?

--
Jon Ares
www.arescreative.com

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