[SML] VectorWorks customer service (or lack of)

[Scott Parker]

What version/build of VW are you using now?
You can sign into your VW account to download the latest installers and
skip the auto-update route.

Thanks,
Scott
Cell 718-757-6661


On Sat, Oct 21, 2023 at 2:08 PM Jeff Forbes via Stagecraft <
stagecraft at theatrical.net> wrote:

> Rumor has it that there is an update to VectorWorks 2024, but so far I
> haven’t been able to install it. When I click on “check for updates" in the
> menu bar I get a message that says  “Product update check failed” and a
> suggestion that I check my internet connection. That last is sort of a no-
> brainer since I’ve been poking around the VectorWorks web site looking for
> an alternate download option.
>
> Emails to tech support go unanswered, which is not surprising since I
> don’t recall ever getting a reply from tech support at any time in the past
> 15 or so years. I’ve always had better luck with my local area network of
> fellow users here in PDX.
>
> Anyone here have any suggestions as to how I can update the software? Is
> it even worth it?
>
> TIA,
>
> Jeff Forbes
> jforbes1956 at gmail.com
>
>
>
>
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