[SML] [theatre-sound-list] Q LAB Video Question

[Andy Lang]

Alright, folks, we here at Figure 53 have now seen Rob’s message on three
different mailing lists, and I’m working on replying to it. In the future,
as Jim suggested, make support at figure53.com your first stop, rather than
crossposting it to tons of message boards. We monitor that inbox before all
other forums, so that will always get you the fastest reply!

Thanks!

-Andy

—
Andy Lang
@SoundGuyAndy <http://twitter.com/SoundGuyAndy>
support at figure53.com

On Wed, Oct 28, 2015 at 11:39 AM Rob Graham <photonguide at gmail.com> wrote:

> We are  having an issue in QLAB (V3.1.15) when we disconnect a
> projector, or the projector goes into standby, our video cues are
> losing custom geometry, causing a need to resize and reconfigure EVERY
> time this happens.  We're not understanding what we're doing wrong to
> have this occur.
>
> We have a single projector with a single surface, but are using custom
> geometry with both video and still images to get the desire visual
> result.
>
> We are running the video out the HDMI port on a macbook pro, most
> recent model (10 days old).
>
> The same thing is also apparently happening when QLab is shut down
> (though I'm not sure that's validated - just paranoia about losing
> another of the video sequences - we're using 3 projectors with 3 macs
> [not my system design preference - for the record]).
>
> Please help! Our TD/Projection Programmer loses 3 hours re-sizing
> everything every time this happens.
>
> ANY info or advice is greatly appreciated.
>
> --
> Rob Graham
> photonguide at gmail.com
>
> --
> Please edit unnecessary quoted text out of your reply.
> Take non-theatre-sound topics to private email.
>
>
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