[SML] Independent Extron Programmers?

[Kristi R-C]

Not independent but My day job has a couple of 'em. Arrow AV Group in Appleton, WI. Also Crestron, too. 

Kristi R-C

> On Jun 25, 2019, at 4:51 PM, Will Schuessler via Stagecraft <stagecraft at theatrical.net> wrote:
> 
> Hey, all -
> 
> I'm tired of banging my head against the wall of Extron customer service, and the people who did my install are... less than competent. Are independent Extron programmers a thing, and if so does anyone have any recommendations?
> 
> I've got a recently installed Extron IPCP Pro 550 brain and DTP Crosspoint matrix switcher in my theater, and I'm super unhappy with the way the installer set up the touchscreen UIs. I had to fight with them on install to get half the things we needed, and then over the course of the next year, we've found out a lot of additional broken things and tweaks that we want made.
> 
> I'd be more than happy to read up on the programming and learn how to do what I need to do myself, but Extron is a huge pain about locking down their systems to anyone but resellers. I even asked if there was paid training to get a login so I can use their software, but they won't even consider it for an end user. Anyway, I need someone to fix a laundry list of tweaks and broken things in the UI, and also give a once over to the rest of the code to see if there's anything glaringly wrong with it we haven't come across yet. And needless to say, I don't want to go back to the original vendor. I'm in LA, but this seems like the kind of thing that could be done remotely?
> 
> Thanks everyone,
> Will
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