[SML] Independent Extron Programmers?

[Steven Hood]

As with Crestron, I'm sure there are such people. I'm the house guy for 
such things at the school where I work in Westlake Village...
If you need a new dealer, let me know...
Cheers,
Steven R Hood

On June 25, 2019 2:58:58 PM Will Schuessler via Stagecraft 
<stagecraft at theatrical.net> wrote:
> Hey, all -
>
> I'm tired of banging my head against the wall of Extron customer service, 
> and the people who did my install are... less than competent. Are 
> independent Extron programmers a thing, and if so does anyone have any 
> recommendations?
>
> I've got a recently installed Extron IPCP Pro 550 brain and DTP Crosspoint 
> matrix switcher in my theater, and I'm super unhappy with the way the 
> installer set up the touchscreen UIs. I had to fight with them on install 
> to get half the things we needed, and then over the course of the next 
> year, we've found out a lot of additional broken things and tweaks that we 
> want made.
>
> I'd be more than happy to read up on the programming and learn how to do 
> what I need to do myself, but Extron is a huge pain about locking down 
> their systems to anyone but resellers. I even asked if there was paid 
> training to get a login so I can use their software, but they won't even 
> consider it for an end user. Anyway, I need someone to fix a laundry list 
> of tweaks and broken things in the UI, and also give a once over to the 
> rest of the code to see if there's anything glaringly wrong with it we 
> haven't come across yet. And needless to say, I don't want to go back to 
> the original vendor. I'm in LA, but this seems like the kind of thing that 
> could be done remotely?
>
> Thanks everyone,
> Will
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