[SML] Independent Extron Programmers?

[Will Schuessler]

Thanks for the tips, Steven and Kristi. I'll get in touch off list once I
have a list of everything that needs done...
Will

On Tue, Jun 25, 2019 at 3:25 PM Steven Hood <shood_td at yahoo.com> wrote:

> As with Crestron, I'm sure there are such people. I'm the house guy for
> such things at the school where I work in Westlake Village...
> If you need a new dealer, let me know...
> Cheers,
> Steven R Hood
>
> On June 25, 2019 2:58:58 PM Will Schuessler via Stagecraft <
> stagecraft at theatrical.net> wrote:
>
>> Hey, all -
>>
>> I'm tired of banging my head against the wall of Extron customer service,
>> and the people who did my install are... less than competent. Are
>> independent Extron programmers a thing, and if so does anyone have any
>> recommendations?
>>
>> I've got a recently installed Extron IPCP Pro 550 brain and DTP
>> Crosspoint matrix switcher in my theater, and I'm super unhappy with the
>> way the installer set up the touchscreen UIs. I had to fight with them on
>> install to get half the things we needed, and then over the course of the
>> next year, we've found out a lot of additional broken things and tweaks
>> that we want made.
>>
>> I'd be more than happy to read up on the programming and learn how to do
>> what I need to do myself, but Extron is a huge pain about locking down
>> their systems to anyone but resellers. I even asked if there was paid
>> training to get a login so I can use their software, but they won't even
>> consider it for an end user. Anyway, I need someone to fix a laundry list
>> of tweaks and broken things in the UI, and also give a once over to the
>> rest of the code to see if there's anything glaringly wrong with it we
>> haven't come across yet. And needless to say, I don't want to go back to
>> the original vendor. I'm in LA, but this seems like the kind of thing that
>> could be done remotely?
>>
>> Thanks everyone,
>> Will
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>
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