[SML] ETC Color Source SPOT & PAR unit repair

[Jon Ares]

Oof.  That's an expensive repair bill!

Maybe ETC will take notice - looking at the serial numbers, it makes
me wonder if they had a bad batch of boards at one point....

- Jon

On Fri, Jul 9, 2021 at 6:18 AM Steven Mclean via Stagecraft
<stagecraft at theatrical.net> wrote:
>
>
> Hello to the wisdom of the list:
> The startup theatre that I am working with bought an inventory of ETC Color Source SPOT Deep Blue &  Color Source PAR Deep Blue units about a year and a half ago.  Just as we were beginning to get some use out of them, the theatre was shut down due to Covid.  The producer pivoted last December & opened as a sort of nightclub with limited seating & we began using the lights again.  All seemed to be going well, but one-by one some of the units became unresponsive.  About a month ago, I did an entire survey of the rig (I did not buy the units & have very limited experience with these type of LED units).  Anyway, I discovered that roughly 1/3 of the SPOT & 1 of the 20 PAR units were malfunctioning.
>
> The nature of the failure is that when power is applied, the units fail to power up.  Fans do not come on & the small screen fails to illuminate.  All units DO pass along power & DMX to units downstream in the daisy-chain.
>
> There seems to be no commonality concerning the placement in the digital or power daisy-chain.  Some were at the end of one or the other; some were mid-chain; some were at or towards the beginning.
>
> Apparently these units are no longer under warranty and ETC/Barbizon has issued me an RMA for the repair.  This will require shipping all 13 units to & from Wisconsin (from SW Florida) at an undisclosed cost & a repair of an estimated $500 or more each.
>
> The producer is understandably concerned.
>
> My question to the list is:  Are there any alternatives, or is the theatre destined to pay roughly 1/2 or more of the replacement cost of the units in order to get them repaired?
>
>
> --
> Steven J McLean
> 515-480-8461
> stevenjmclean at gmail.com
> designandtechtheatre.wordpress.com
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-- 
Jon Ares
www.arescreative.com