[SML] Ion Xe - doesn't always fire up both monitors

[Dale Farmer]

Intermittent problems are the hardest to chase down.  I'd try replacing 
the cables, as that is the lowest cost thing to try first, and if that's 
not the issue, you have spare cables on hand.    Also closely examine 
the connectors.  Bent or broken contacts are something that's easy to 
miss.   Next thing to look at is cold solder joints on the video 
connectors, but that's a depot level service thing.  try wiggling cables 
and connectors to see if you can cause the issue.

Dale


On 5/27/2021 1:09 PM, Jon Ares via Stagecraft wrote:
> Yup - no problems there... I've tried different monitors (same HP
> monitors, on two different ETC boards - swapping them around hither
> and yon) and whatever monitors are (securely) plugged into the Ion is
> hit-and-miss as to whether both fire up.  The sure-fire way to make
> sure they work is to try to demonstrate to another person how it
> doesn't work - when they're present and watching, both work just fine,
> of course.
> 
> ETC has reached out, but I'm in the process of opening an
> outdoor/multi-space site specific show right now, so I don't have time
> to sit in front of the consoles while talking to Tech Support, but I
> will soon.
> 
>   - Jon
> 
> On Wed, May 26, 2021 at 11:10 AM Riter, Andrew via Stagecraft
> <stagecraft at theatrical.net> wrote:
>>
>> Really dumb possible solution.....
>> Are the cables tightly seated in the video connections?  Is that why the console isn't always seeing a monitor?
>>
>> Andrew M. Riter
>> Chan Centre
> 
>